When I'm at the store the service is wonderful. But anytime I call to make an appointment I'm on hold for over 30 minutes.
The least helpful staff of any Ultra Store have ever visited! It was my first time to this Frankfort store and I daresay I will never come back. They just kept throwing glances my way until I asked for help. And even after I did ...I was pointed to the shelf and the sales associate walked away to go talk to her friend. So frustrated.
Absolutely amazing service! I got my hair done yesterday and I'm in love with the colors! You only live once, go wild with your hair. Graysun was my stylist and she transformed my hair into art. It went from light brown to hot pink and purple. No damage. No rough ends. Graysun is truly talented. I will certainly be back!
I will wait for the Lexington store to carry the product I was looking for later this month and I am sure I will get great service there.
Nice place but way way to much perfume.
I have been to other Ulta stores, and I find this store to be on-par as far as service goes. I normally don't approach staff, because I shop their on a regular basis for most of my make-up, and know where to look. It is a smaller store, so they don't have as many products, which can be a downer if you're looking to try something new. However, for the products that are most common among consumers, I find that they have most everything one is looking for, and keep it stocked fairly well. Most of the time I have had great help whenever I do ask for it.
Ulta Beauty is a US Hair Care Studio based in Frankfort, Kentucky. Ulta Beauty is located at 7800 John Davis Dr #800, Frankfort, KY 40601, USA.
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